Safety
Acceptable use policy
Every order must involve a lawfully acquired device and a service the requester is authorized to obtain.
Permitted with evidence
- Diagnostics and eligibility reports for owned devices.
- Carrier unlock requests submitted through authorized channels.
- Firmware compatibility and licensed repair workflows.
- Enterprise device work backed by organizational authority.
- Remote support with the owner present and consenting.
Never permitted
- Activation Lock, FRP, passcode, or credential bypass.
- IMEI alteration, cloning, rewriting, or blacklist “cleaning.”
- Work on devices reported lost or stolen.
- Unauthorized MDM removal or account access.
- Phishing, OTP interception, SIM swaps, pirated tools, or malware.
Evidence and review
Restricted services may require identity, purchase, carrier, organization, or asset-inventory evidence. Suspicious, contradictory, or blocklisted requests may be stopped and escalated without supplier submission.